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Responsible Gaming
Gamble responsibly
Gambling can be entertaining, but it also carries financial and personal risks. Games of chance are based on random outcomes, and no strategy can guarantee a win. Previous results do not influence future results, and a losing run does not make a win more likely. You should never chase losses or increase your stakes in an attempt to recover money.
Before you play, decide how much time and money you are comfortable spending. Treat that amount as the cost of entertainment. Set a budget in advance and avoid changing it while you are gambling. If your budget is reached, stop playing, even if you believe a win may be close. A win is never certain, and continuing to play can result in further losses.
- Only gamble with money that is available after essential costs such as rent, food, bills and other commitments.
- Set a spending limit before you begin and keep your gambling separate from household or living expenses.
- Set a time limit and take regular breaks away from the game.
- Never borrow money, use credit intended for other purposes or sell possessions to gamble.
- Do not gamble when you are upset, stressed, tired, intoxicated or trying to escape personal problems.
- Remember that gambling is not a reliable way to earn income or improve your financial position.
- Avoid gambling as a response to a previous loss or because you feel that a win is due.
- Keep gambling private and transparent, particularly where your spending may affect family members or other people.
It can also help to talk openly with someone you trust about your gambling habits. A friend, family member or qualified support service may provide perspective and encouragement if gambling begins to feel difficult to control.
Manage your gambling
Using practical controls can help you stay within the boundaries you have set. Available tools may include deposit, wagering, loss or session limits, reality checks, activity information and temporary breaks. The availability and operation of these features may depend on your account, location and applicable requirements. Review the information shown in your account and choose limits before gambling wherever possible.
Helpful steps
- Decide on a maximum amount and maximum playing time that you can afford before starting.
- Apply available account limits and select settings that reflect your budget, not the amount you hope to win.
- Check your account activity regularly so you understand how much time and money you have spent.
- Take regular breaks and use reminders to avoid playing for longer than planned.
- Withdraw money that you do not intend to use for gambling and avoid keeping unnecessary funds available in your gambling account.
- Review your limits after changes to your income, expenses, health or personal circumstances.
- If you feel unable to keep within your limits, stop gambling and consider a longer break or self-exclusion.
Limits are most effective when they are set before play and are not increased during a session. Depending on the control selected, a change may not take effect immediately. Do not continue gambling while waiting for a limit or account restriction to apply. If you need help using a safer gambling feature, contact Winport Casino through the support options available on the website.
Taking a break or self-excluding
If gambling is no longer enjoyable, or if you are concerned about your behaviour, consider taking a temporary break or requesting self-exclusion. Self-exclusion is a formal restriction designed to prevent access to gambling for a chosen period or in accordance with the available process. It is an important step and should be requested as soon as you believe you need it.
During a break or self-exclusion period, do not attempt to create another account, use another person’s account or ask someone else to gamble on your behalf. These actions can undermine the purpose of the restriction and may breach applicable terms. Tell people close to you about your decision and consider removing gambling applications, blocking promotional messages and using device or payment controls that support your plan.
Recognising signs of gambling harm
Gambling harm can affect finances, relationships, work, study, physical health and emotional wellbeing. It can develop gradually, and a person may not recognise the problem immediately. The following signs may indicate that gambling is becoming difficult to manage:
- Spending more time or money gambling than you intended.
- Trying to win back losses by gambling more often or with larger amounts.
- Feeling restless, irritable or anxious when you cannot gamble.
- Hiding gambling activity, losses or account information from family or friends.
- Borrowing money, missing payments or using money needed for essentials.
- Neglecting work, study, relationships, health or other responsibilities.
- Gambling to manage sadness, stress, loneliness, anger or other difficult feelings.
- Making repeated promises to stop or cut back but being unable to do so.
- Feeling guilt, shame or distress after gambling, then returning to gamble again.
- Thinking about gambling frequently or planning daily activities around it.
One or more of these signs does not mean you should feel ashamed. Gambling harm is a health and wellbeing issue, and support is available. The earlier you act, the easier it may be to reduce harm. Stop gambling, review your account controls and speak with someone you trust. You may also wish to contact an Australian gambling support service, a health professional or a financial counsellor for confidential guidance.
If gambling is causing immediate financial, emotional or personal danger, seek urgent help from an appropriate emergency or crisis service. If you are concerned about another person, approach them calmly, explain what you have noticed and encourage them to seek professional support. Avoid lending money to cover gambling losses and do not take responsibility for managing another adult’s gambling without appropriate advice.
Our commitment and your responsibilities
Winport Casino aims to provide clear information and promote safer gambling practices. We may provide tools, account information and processes intended to help customers manage their activity. We may also take steps where required to protect customers, comply with applicable rules and address concerns relating to gambling behaviour, account use or age and identity requirements.
Safer gambling tools are not a substitute for personal responsibility or professional advice. You are responsible for providing accurate information, keeping your account details secure and using the controls available to you. You must not allow another person to use your account, and you should keep gambling away from children and other people who are not permitted to participate.
Gambling is only for adults who meet the applicable legal age and eligibility requirements. If you are under the required age, do not open or use an account. Parents and guardians should consider device settings, payment protections and supervision to help prevent young people from accessing gambling services.
This page provides general information and is not medical, legal or financial advice. Gambling laws, support options and safer gambling requirements may change. Check the current information available in your state or territory and seek independent advice where appropriate. If you would like to stop gambling with Winport Casino, use the account tools available or contact support through the website to ask about the available restriction and self-exclusion options.